Shipping and returns
**COVID-19 is impacting delivery times and there can be delays.**
Currently, we offer free shipping on all orders over $35 within the Continental United States (excluding PO boxes, Hawaii, Alaska, Puerto Rico & the U.S. Virgin Islands). We usually ship out within 3 business days, and delivery time is an additional 5-10 business days, estimated. All delivery dates are not guaranteed and should only be used as estimates. Standard shipping will be sent by USPS First Class mail or UPS Ground.
We offer Priority Mail at checkout for U.S. buyers, which expedites their processing to 1-2 days and estimated delivery time to 1-3 business days. Delivery date is provided by USPS and not guaranteed.
Contact us right away if you need to make to any changes to your address. If we already shipped your order, we can no longer change it but you can place a new order with the correct address. If the original order with the wrong address gets sent back to us, we'll issue a refund for your original order, excluding shipping fees.
If there's an issue with your delivery, including lost, stolen or delayed packages, please contact USPS or UPS directly. They can assist you best with delivery issues. Once we drop off your package at the post office, it's out of our hands! If you need assistance or more information to file a claim, feel free to send us an email firstname.lastname@example.org.
Sorry, we currently do not offer refunds or exchanges. However, we want you to be happy with your order! If your order is missing an item or you were sent an incorrect or damaged item, please message us within 5 days of delivery. We require a photo and return of the merchandise before processing a return or exchange. Replacements will be sent out as soon as we can! Please email email@example.com for help with your order.
Once an order is placed, it goes into processing and we can no longer cancel it. However if you need any changes to your order, please do not hesitate to message us as soon as possible!
We currently do not offer international shipping at this time, but hope to in the future.